Business analysis

Identifying the detail behind business challenges and finding solutions.

Know your business – Grow your business

Supporting people as your business changes

Smart Tips Consultants specializes in identifying the strengths and weaknesses in your business, developing robust plans for success, and supporting the implementation of change.

You need to grow your organisation to reach new hearts and minds, whether that’s discovering the next wave of talent, or educating the rest of us.

How can you achieve this in an environment where funding for many bodies is significantly reduced and revenues are at levels seen over eight years ago?

Through working with many organisations in your sector we’ve seen the best, and the not so great, ways of doing things. We understand what makes organisations different and we always apply cutting edge knowledge, gained at some of the world’s most sophisticated businesses, to help you quickly grow, whilst still remaining true to your mission.

Our industry-leading approach delivers accurate, metrics-based analysis of complex organisations. We work with all your management and staff to understand and document how they do their day-to-day jobs, allowing us to provide an independent, external perspective on where improvements could be made.

Business Analysis Consulting Services

“Working with Smart Tips Consultants was an absolute pleasure, it took them no time at all to grasp our business needs, cut through the surface of the issue and deliver a solution that is now being used in multiple areas of the business.” 

Pain Points Analysis

psychometric assessments

Anything that impedes the day-to-day running of your business can be considered a pain point. You may be aware of yours already; you may consider them superficial. But the fact is that even the smallest looking problems can become serious over time, damaging your productivity and affecting your bottom line.

At Smart Tips Consultants, our consultants will review the way your company works from end to end. They will interview your key stakeholders to learn about the challenges you face now and are likely to face in the future.

We will identify your business pain points and their root causes, developing sustainable solutions that will support your business and promote future growth.

Our solutions can be disruptive, requiring changes to your existing ways of working. But whatever we recommend – be it a technological solution or a change in procedure – we know that behind every problem is an opportunity. We’ll work with you to find and act on your opportunities, developing solutions based on your suggestions and our knowledge.

Data Quality   


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If your data is not routinely monitored and quality checked, then the consequences can be messy. Our data quality assessment team can banish those problems by offering an objective view of the issues affecting your business, making sure the right data is being captured and reported against.

We’ll sit down with your key stakeholders to establish what is going wrong and why. We will analyse data extracts, scrutinize the processes behind it, make sure your data is being properly filtered for relevance, accuracy and significance, and we’ll come up with a new data management strategy.

It may be necessary to look at other business process improvements, training and monitoring – or a simple technical fix may do the job – and we’ll help communicate the changes to all your users, so that your people know what you are aiming to achieve, and will support it.

Good quality sales data should be like gold dust to your organization. It should smooth the daily operation of your business, improve your margins and raise customer satisfaction.

Understanding data quality is critical to your long-term success in business.

As Is and To Be Analysis 

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When you’re looking to reinvent or revitalize your business, it’s hugely important to review your existing business processes, so you can be clear about where your business is now (as-is) and where you want to take it (to-be).

Our people will conduct a review of your existing processes, working with you to understand the technology you are currently using, the teams involved, the way in which your business is structured and how it operates now.

Documenting your current business state provides an essential foundation from which to build new enhancements, or from which to make business process improvements.

We are then in a position to begin the more detailed work of establishing your key business objectives and expectations, as well as the scope of your requirements. At the same time, we’ll make sure your objectives are realistic and workable, precisely targeted and clearly communicated, with the full support of your key stakeholders.

Strategic business analysis is the key to developing a clear and workable plan for bridging the gap – moving from your current business model to your target business model.

Enabling Technology Implementation

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A good business analyst can make the difference between success and failure on a complicated software implementation project.

We’ll work with your key stakeholders and executives to formulate the business vision for your project, identifying the requirements, communicating them to your organization and translating them into something the development team can work with.

With considerable experience of managing business change projects, our consultants will make sure your new technology assets are properly implemented. We’ll also coach and support your users on the new processes and changes.

Requirements & User Story Definition

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User stories provide a snapshot of a requirement which a user must complete – whether that person is an administrator or a customer – and these stories are revisited regularly, with a view to constant incremental improvement.

Stories traditionally take the form of index cards – or perhaps Post-It notes – that can be seen by team members at all times, inviting constant revision and scrutiny, to the satisfaction of your stakeholders and executives and the achievement of your business goals. In larger businesses, it’s normally best to use a digital tool to hold stories.

Smart Tips Consultants can help you explore the value of user stories and requirements – and support you as you design them in the drive towards business improvements.

If you’d like to transform the way you do business for the better, get in touch with us to find out how we can help.


Smart Tips Consultants is Now Consortium Consultancy

Smart Tips Consultants is now Consortium Consultancy


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