You’ve got your process map, now what?

You've got your process map, now what? How to make your process mapping work for your business. So, you’ve completed your process mapping, but how do you turn it into real benefit for your business? Many organisations tackling their business processes internally find...

Struggling with a lack of quality data

Struggling with a lack of quality data The practical steps you can take to solve bad customer data problems. We’ve blogged before about the importance of customer data in business – but good product data is every bit as important, helping you improve the...

Delivering Salesforce with Agile

Delivering Salesforce with Agile An introduction to the concepts of Agile. The underlying concepts of Agile development were first introduced by the Agile Manifesto in 2001. Here, I want to talk through how some these principles work in practice, and take you through...

Unconcious Incompetence

Unconcious Incompetence The relationship between skills development and self-awareness. “Ignorance more frequently begets confidence than does knowledge.” (Charles Darwin, 1871) “When people are incompetent in the strategies to achieve success and satisfaction, they...

Tips for improving your sales data

Tips for improving your sales data A five-step process to improve your CRM system. When it comes to CRM systems, one of the biggest barriers to long-term adoption is the difficulty associated with maintaining data quality. The accuracy and the usefulness of the data...